Frequently Asked Questions


General Questions

Although hemp and marijuana share many similarities, most noticeably in appearance and smell, they have a couple of very key differences. Hemp contains 0.3% THC or less and does not cause intoxicating effects. Marijuana, now more commonly referred to as cannabis, contains more than 0.3% THC and does cause intoxicating effects. When we say “intoxicating”, we mean the impaired perception and motor skills that is a side effect of consuming cannabis or cannabis-based products.

CBD is one of over 113 active phytocannabinoids, or plant chemical compounds, that can be extracted from either the hemp or cannabis plant. It has gained much popularity for it’s potential to offer a myriad of health benefits without causing users to feel “high”.

Both CBD and THC are chemical compounds that can be found and extracted from hemp or cannabis. Hemp contains high concentrations of CBD and trace amounts of THC (0.3% or less). Cannabis generally displays low concentrations of CBD and high concentrations of THC.

THC is the more widely studied compound of the two because of its intoxicating effects, but it also provides incredible health benefits. Hence why many medical marijuana patients have had great success with consuming THC-infused products!

About Our Hemp Oil Tinctures

Always consult with your trusted physician before starting CBD oil. We recommend all beginners start with a lower concentration tincture, either 300 mg or 600 mg. It is believed that small doses of CBD are beneficial for those with stress/anxiety and higher doses are needed for those with serious pain and inflammation. Most customers looking for relief from feelings of pain eventually work their way up to a 900 mg or 1500 mg tincture.

The general rule is “Low and Slow.” We recommend starting between 10 mg – 20 mg per day for one week then increase as needed in 5 mg increments. This may be taken all in one dose or spread throughout the day. Taking CBD is not like taking a prescription medication where your dose is set. Everyone requires a different daily dose since everyone’s ECS is different.

It could take between one week to a month to feel effects. It takes time for CBD to build up in your body. We always recommend treating a tincture like a dietary supplement and incorporating it into your daily routine. Be consistent and patient. For relief from feelings of stress or anxiety, it may be more difficult to determine if CBD is working for you. It’s important to find other ways to help reduce stress/anxiety, such as meditation, yoga, or light daily exercise.

Currently, there are no known harsh side effects associated with starting then stopping. Because CBD acts on the body without causing intoxicating effects, sometimes it may be hard to determine if it’s working for you. We’ve had quite a few customers mention that once they ran out of CBD oil, their symptoms started to arise again after not taking it for a couple of days. Being in tune with your own body and how your feeling is so important when taking CBD oil.

CBD may act as a mild sedative when taken at high doses, which is not a bad thing if you have trouble sleeping! But if this is not a desired effect for you, simply lower your daily dose. There is no chance of overdosing on CBD oil, even at daily doses of 1,000 mg!


We ship orders Monday through Friday, excluding federal holidays. Orders are shipped next day guaranteed!

All orders are shipped via USPS 2 – Day Priority Mail.

Our shipping fee is a flat rate of $7.95.

If you would rather skip the shipping cost, check out our store locator to find your nearest retailer. You can pick up our full line of products at Kannavis Trading Company. You can search for your closest retailer here

Average shipping time is 3-5 business days.

Yes, absolutely! You’ll receive an email with your tracking number as soon as a shipping label is created.

If the tracking information says the package was “delivered”, then we cannot be held responsible if the package is misplaced or stolen after successful delivery. What we can do is offer a small discount on stolen orders that need to be re-shipped.

If the package was sent to the wrong address because the incorrect address was provided online by you, then you are fully responsible for the cost of re-shipping.

We will always look at each individual scenario and find a way to work with you! We understand that mistakes happen or packages get stolen, so reach out to us as soon as possible and we’ll get a new product heading your way. 🙂


Since orders are usually shipped same day, orders cannot be canceled or changed after they are placed.

100% Customer Satisfaction Guarantee!

We stand behind the quality of our CBD products, but we understand that these products may not work for everyone. If you are not satisfied with your product within 30 days of the purchase date, you can return your product for a full refund. We may ask a few questions to ensure that your product was used and/or stored correctly. Please contact us at (844)484-7482 or to start the refund process. Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Only products valued at $70.00 or more qualify for a refund. 

If your product was purchased through one of our retailers, you will need to go back to your original purchase location for any return or exchange.

Please inspect your product within 3 days of receiving it. If you find that it is defective or damaged, contact us and we’ll get you taken care of! After the product is in your possession for more than 3 days, we will assume that your product was in good condition upon delivery.

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Use code NY2020 at checkout for 20% off your order!