Frequently Asked Questions


General Questions

Although hemp and marijuana share many similarities, most noticeably in appearance and smell, they have a couple of very key differences. Hemp contains 0.3% THC or less and does not cause intoxicating effects. Marijuana, now more commonly referred to as cannabis, contains more than 0.3% THC and does cause intoxicating effects. When we say “intoxicating”, we mean the impaired perception and motor skills that is a side effect of consuming cannabis or cannabis-based products.

Cannabinoids are the chemical compounds which give the cannabis plant its medicinal properties. There are at least 113 cannabinoids with more being discovered every year. These cannabinoids interact with different receptors in the body to produce a wide range of effects, such as feeling euphoric, calm, happy, focused, etc. Bind to cannabinoid receptors like a key fits into a lock. Unlocking the receptor causes changes in how cells function, leading to different effects in the body.

Both CBD and THC are chemical compounds that can be found and extracted from hemp or cannabis. Hemp contains high concentrations of CBD and trace amounts of THC (0.3% or less). Cannabis generally displays low concentrations of CBD and high concentrations of THC.

CBD is the abbreviated term for Cannabidiol and is a phytocannabinoid discovered in 1940 by Dr. Roger Adams and his team at the University of Illinois. It is one of over 100 identified cannabinoids in cannabis plants and accounts for up to 40% of the plant’s extract.

THC is the more widely studied compound of the two because of its intoxicating effects, but it also provides incredible health benefits. Hence why many medical marijuana patients have had great success with consuming THC-infused products!

The answer to this question gets pretty science-y, so here are the basics.

All mammals are born with a cardiovascular system, digestive system, muscular system, etc. Most of us are familiar with these systems, but have you heard of the endocannabinoid system? The answer is probably not (until the emergence of CBD).

The endocannabinoid system is a relatively new discovery, but it is one of the most important systems in your body when it comes to overall health. The endocannabinoid system is one of the most important systems in your body when it comes to overall health. The ECS is made up of an entire network of naturally derived cannabinoids, specifically anandamide and 2-AG, and cannabinoid receptors that can be found in the brain, organs, glands, immune cells,
and connective tissues. The primary purpose of this system is to maintain balance in the body, or homeostasis. Homeostasis is crucial to overall well-being!

When your body does not produce enough endocannabinoids
and/or cannot regulate them properly, you are more
susceptible to illnesses that affect one or several important
day-to-day physiological processes.

Introducing CBD to your ECS helps increase the availability
of endocannabinoids in your system. CBD stops the
enzyme FAAH from breaking down all of the anandamide
present throughout your body. This means that more
anandamide, our natural endocannabinoid, is available for
use by your cells.

You can learn more about the endocannabinoid system here.

  • Non-Intoxicating
  • Anti-inflammatory
  • Analgesic
  • Anti-Anxiety
  • Anticonvulsant
  • Antioxidant
  • Antiemetic
  • Anxiolytic
  • Antipsychotic

CBD, like the majority of cannabinoids, is psychoactive but non-intoxicating. You will not get high from CBD.

CBD is a completely different cannabinoid than THC, which is what drug tests look for. If there is concern regarding a drug test, you will want to stick with an isolate or broad-spectrum product which is labeled THC free. Full-spectrum products should be avoided.

All Relēf CBD products are safe for drug screen tests.

CBD isolate is a crystalline solid or powder that contains pure CBD and no other plant matter.

Broad-Spectrum CBD has been extracted from the hemp plant with all of the other compounds from the plant except for THC. That means it contains terpenes, essential oils, and other cannabinoids from the plant are present.

Full-Spectrum CBD is just like broad spectrum but will include THC (0.3% or less).

According to a World Health Organization (WHO) report, there are no adverse health outcomes but rather several medical applications for cannabidiol, a.k.a. CBD, despite U.S. federal policy on this cannabinoid chemical.

According to a preliminary WHO report published in 2018, naturally occurring CBD is safe and well tolerated in humans (and animals), and is not associated with any negative public health effects.

Experts further stated that CBD, a non-intoxicating chemical found in cannabis, does not induce physical dependence and is “not associated with abuse potential.”

Any adverse effects would be due to interactions with other medications.

Some reported side effects of cannabidiol include dry mouth, low blood pressure, light headedness, and drowsiness. It is important to consult your physician regarding interactions of CBD with any medications you are on.

No, you do not need to have a medical card to purchase CBD products.

According to the 2018 Farm Bill, hemp-derived CBD is federally allowed in every state.

When purchasing CBD, you will always want to ask to see the Certificate Of Analysis(COA) of the batch # you are buying. The COA is a 3rd party lab test that shows the test results of the product you are buying. You will want to check to see if the product you are purchasing matches the COA results.

We make all COAs for each of our product batches available here.

Absolutely not! There is a saying in the industry that “CBD products are not created equal” and that is very true. As with any other type of product, you get what you pay for. Our prices are some of the best on the market, but we never choose cost over quality. We cannot say the same for other brands out there!

We’ve spent months searching for the best quality hemp extracts organically grown here in the US to use in our products. If you are one of our many repeat customers, you may have noticed a change in taste and effectiveness of our hemp oil tinctures over the past year. We’ll be honest, it has been a journey to find the perfect raw hemp extract source…but finally! We have partnered with a trusted source that has not only provided us with high quality hemp extracts, but also all of the important documentation to back it up. All of our raw materials, from Broad-Spectrum Oil to pure cannabinoid isolates like CBN and CBG, have been tested by our 3rd party lab and approved by our crew here at Relēf CBD! New formulations are always tested for taste quality and effectiveness by our staff before becoming available to our customers.

All extracts used in our products were obtained from organic, certified, Farm Bill Compliant Industrial Hemp grown in the USA. 

Our manufacturing facility is located in historic Frederick, MD. Our team is full of die-hard Maryland natives and most of us have grown up here in this wonderful town! <3

We are completely transparent when it comes to what’s in our products, where our ingredients come from, and how our products are made. All customers and retailers are welcome to stop by and check out our facility! (Well, once this pandemic has calmed down..)

If you’ve had the opportunity to meet our team in person (or just check out our team), you’ll notice that we’re every day individuals. We think that’s what makes us so special. Our passion for helping people live better has driven us to find ways to deliver exceptional and effective CBD products that you can trust. We believe in taking the time to get to know you before ever recommending a product. Call us, and our phone calls will be pleasant and enjoyable. No rush, no product pushing. We are patient, understanding, and accommodating. That will never change no matter how much we grow!

About Our Hemp Oil Tinctures

Always consult with your trusted physician before starting CBD oil. We recommend all beginners start with a lower concentration tincture, either 300 mg or 600 mg. It is believed that small doses of CBD are beneficial for those with stress/anxiety and higher doses are needed for those with serious pain and inflammation. Most customers looking for relief from feelings of pain eventually work their way up to a 900 mg or 1500 mg tincture.

The general rule is “Low and Slow.” We recommend starting between 10 mg – 20 mg per day for one week then increase as needed in 5 mg increments. This may be taken all in one dose or spread throughout the day. Taking CBD is not like taking a prescription medication where your dose is set. Everyone requires a different daily dose since everyone’s ECS is different.

It could take between one week to a month to feel effects. It takes time for CBD to build up in your body. We always recommend treating a tincture like a dietary supplement and incorporating it into your daily routine. Be consistent and patient. For relief from feelings of stress or anxiety, it may be more difficult to determine if CBD is working for you. It’s important to find other ways to help reduce stress/anxiety, such as meditation, yoga, or light daily exercise.

Currently, there are no known harsh side effects associated with starting then stopping. Because CBD acts on the body without causing intoxicating effects, sometimes it may be hard to determine if it’s working for you. We’ve had quite a few customers mention that once they ran out of CBD oil, their symptoms started to arise again after not taking it for a couple of days. Being in tune with your own body and how your feeling is so important when taking CBD oil.

CBD may act as a mild sedative when taken at high doses, which is not a bad thing if you have trouble sleeping! But if this is not a desired effect for you, simply lower your daily dose. There is no chance of overdosing on CBD oil, even at daily doses of 1,000 mg!

Extra Virgin Olive Oil (EVOO) is used as a “carrier” oil to enhance the effectiveness and absorption of CBD, which as we know is also an oil in its natural state. Not only does EVOO help to preserve the potency of CBD oil, it also is commonly known for being one of the healthiest fats. It is rich in antioxidants, healthy monounsaturated fats, and even has anti-inflammatory properties of its own!

Nausea can be a common side effect of ingesting CBD oil. We don’t hear of this symptom often, but here are some questions to ask yourself if you are experiencing nausea:

  1. Am I correctly dosing myself? (Nausea may be a side effect if your dose is too high)
  2. Is this tincture unflavored or peppermint? (You may be sensitive to the peppermint flavored tincture. If you think this is the case, reach out to us and we’ll swap you out with an unflavored tincture!)
  3. What other medications am I taking that may be interacting with the CBD oil? (We ALWAYS recommend consulting with your trusted physician before trying CBD if you are taking prescription medication. CBD can increase or decrease the strength of certain types of medication.)

We are aware that CBD oil may not be for everyone! That is okay. We’re happy that you gave it a try and will offer a full refund within 30 days of purchase.


According to the 2018 Farm Bill, hemp-derived CBD is federally allowed in every state, and licensed companies are allowed to commercially distribute CBD products across state lines.

We ship orders Monday through Friday, excluding federal holidays. Orders are shipped next day guaranteed!

All orders are shipped via USPS 2 – Day Priority Mail.

Our shipping fee is a flat rate of $7.95.

If you would rather skip the shipping cost, check out our store locator to find your nearest retailer. You can pick up our full line of products at Kannavis Trading Company. You can search for your closest retailer here

Average shipping time is 3-5 business days.

Yes, absolutely! You’ll receive an email with your tracking number as soon as a shipping label is created.

If the tracking information says the package was “delivered”, then we cannot be held responsible if the package is misplaced or stolen after successful delivery. What we can do is offer a small discount on stolen orders that need to be re-shipped.

If the package was sent to the wrong address because the incorrect address was provided online by you, then you are fully responsible for the cost of re-shipping.

We will always look at each individual scenario and find a way to work with you! We understand that mistakes happen or packages get stolen, so reach out to us as soon as possible and we’ll get a new product heading your way. 🙂


Since orders are usually shipped same day, orders cannot be canceled or changed after they are placed.

100% Customer Satisfaction Guarantee!

We stand behind the quality of our CBD products, but we understand that these products may not work for everyone. If you are not satisfied with your product within 30 days of the purchase date, you can return your product for a full refund. We may ask a few questions to ensure that your product was used and/or stored correctly. Please contact us at (844)484-7482 or to start the refund process. Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

If your product was purchased through one of our retailers, you will need to go back to your original purchase location for any return or exchange.

Please inspect your product within 3 days of receiving it. If you find that it is defective or damaged, contact us and we’ll get you taken care of! After the product is in your possession for more than 3 days, we will assume that your product was in good condition upon delivery.